Returns & Exchanges
Due to the perishable nature of our premium olive oils and food products, we are unable to accept physical returns; however, if your order arrived damaged or you are dissatisfied with your purchase, we are committed to making it right.
Inspect Your Shipment
Upon arrival, please carefully inspect your Brightland bottles and gift sets for any leakage or glass breakage that may have occurred during transit.
Contact Support
Email our concierge team within 14 days of delivery with your order number and a photo of the damaged or incorrect items to initiate a claim.
Review Process
Our quality assurance team will review your request within 48 hours to determine eligibility for a complimentary replacement or store credit.
Resolution Delivery
Once approved, a replacement shipment will be dispatched immediately, or a digital credit will be issued to your account for future use.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing